Your computer network is a crucial part of your
day-to-day business and our support staff realise
this. Downtime can be very expensive and loss of data
can be critical to your business. This highlights
the importance of keeping your network running
smoothly. Any problems must be dealt with quickly
and with the least amount of disruption minimising
the impact on your business.
Instead of waiting until your system fails, prevention
is often the most effective form of support; so our
support team constantly monitors and reviews your
systems to keep them at their healthiest, ensuring
your system has the resources it needs to operate
smoothly, and that service packs and critical updates
We have a vast and varied experience in dealing
with systems of all different types and sizes. We
provide effective support to all sizes of businesses;
from those with one or two computers right up to systems
with multiple servers and spread across multiple sites.
Wherever possible we use remote monitoring and control
to supply an immediate response to your problems and
to reduce your support costs, but will always provide
support by the appropriate means convenient to you:
by telephone, email, remote control or on-site.
We pride ourselves on being able to supply you with
specialist skills and the right experience to meet
your needs. We won’t distinguish between what
is and isn’t supported; we’ll make sure
that we provide all the support and assistance to
keep you running.
As well as supporting your equipment we also support
your people – it’s no good if your equipment
is fully working but your personnel can’t make
use of it. So we also support the users of your equipment,
with friendly, plain English explanations and demonstrations.
It may be that you already have in-house IT
personnel; in which case, as well as providing
direct support, we also provide a consultancy
and advisory service for organisations who have
their own IT support staff but need:
A troubleshooting service
or additional resource beyond their in-house capabilities.
Our Relationship with You
Because our philosophy is to be a seamless
extension of your business, we work with a combination
of shared and dedicated support:
like to build long term relationships between
specific Fish.Net members and individual customers.
This allows them to build up an understanding
of your underlying IT infrastructure, better
able to analyse, identify and rectify system
problems should they occur
Shared: because all requests
for assistance are monitored by all members
of the support team, your query can be addressed
and responded to as rapidly as possible by the
support team depending upon urgency, availability
and prior knowledge of your system.
Every member of the Fish.Net Systems team shares
responsibility for making sure you get the service
you expect and deserve.
We will provide the technical interface on your
behalf with any other equipment suppliers - perhaps
the suppliers of your accounts software or a work
tracking package specific to your industry.
Because of our desire to build relationships and
provide personal support, we sensibly ensure that
we cover areas where our quality of support can be
sustained. We therefore provide an active support
capability including on-site support within the North
West, North Midlands, and West Yorkshire covering:
North West including
the whole of Lancashire
Cheshire and into North Wales
Our Extended Support and consultancy is provided
successfully across the whole of the UK.
For many of our customers Fish.Net provide support
under a retainer agreement. We help you budget for
your IT support costs and actively review the level
of support you consume and need, so that you keep
in control of your IT spending.
Discuss your requirements with us
Fish.Net – nice people to do IT with –
and see how we can help you make effective, economical
use of your IT.